Field Recording
Video Recording
Live Sound + Recording
Digital Instruments
Audio Interfaces
Multi-track Recorders
Guitar
Acoustic
Bass
MultiStomp

Product Support Specialist

Overview: 


*Please Note: Applicants must have background in music, film making, studio production, recording, and/or consumer electronics.
 

Zoom North America is a team of audio and video industry veterans and professionals. We are all about customer focus. Zoom has and will continue to introduce an innovative line of products for the music, audio for film, and commercial audio fields. These include audio recorders, video recorders, audio interfaces, guitar pedals, and more.
 

We are looking for core team members to help support our network of dealers, sales personnel and end users. Additionally, you will participate in the development of product, learn about distribution models, and how to market products. This position requires the ability to quickly gain product knowledge and translate it effectively and clearly.
 

Applicants should have knowledge in the field of music technology, audio engineering, sound design, studio recording, audio for video, and related consumer electronic fields. Additional knowledge of the following software is preferred: Microsoft Excel, Avid Pro Tools, Steinberg Cubase, Ableton Live, Apple Final Cut, Adobe Premiere, etc.

Location: 

Hauppauge, NY

Responsibilities: 

 

  • ​Support end users (over phone and email) with technical troubleshooting, general recording advice, and pre-sales information. This involves:
    • Critical listening as the end user describes their product issue
    • Asking informed questions to help determine the solution
    • Researching for the solution using our available resources
    • Accurately explaining specific steps involved to resolve the issue
       
  • Issuing product return authorizations and testing returned products for faults or damage. This includes products from end users and authorized Zoom dealers.
  • Support Zoom dealers with purchase orders, product availability, product returns, and general inquiries.
  • Use SalesPad and UPS WorldShip software to manage purchase orders, return authorization forms, shipping labels, customer replacements, etc.
Qualifications: 

 

  • Understanding of the Consumer Electronics and Pro Audio markets
  • Knowledge of digital audio recording, including general concepts and specific software workflow logistics (ie: understanding the concept of buffer size but also knowing how to set the buffer size in specific software).
  • Video production and video editing experience is a plus
  • Mac and Windows skills a must
  • BS / BA or advanced degree in related field preferred
     

Job Type: Full-time

To apply, send a current résumé and cover letter to: 

About Zoom North America:
Zoom North America is the U.S. affiliate of the Zoom Corporation (Japan). The company prides itself on offering its customers the very highest level of service and support.

For more information, please visit www.zoom-na.com or contact Zoom North America at info@zoom-na.com.