An issue has been discovered where the iQ5/iQ6/iQ7 is not recognized by the iOS camera app in video mode. This occurs in combination with 5th generations iPads and iOS Camera apps running iOS11.
The solution is to download and use the apps from the App Store that properly recognize iQ-series products when capturing video.
Apps confirmed to accept iQ-series:
Please contact us at firstname.lastname@example.org if you have any questions or need further assistance.
About Zoom North America:
Zoom North America is the U.S. affiliate of the Zoom Corporation (Japan). The company prides itself on offering its customers the very highest level of service and support.