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For Immediate Release

Suspension of Handy Recorder App Distribution

Zoom will be temporarily suspending the distribution of Handy Recorder app due to the following issue caused by the app’s latest update:
 

A) Recording/stopping operations are repeated and files are created automatically.
B) Files recorded with the previous version are played back at a faster speed.
 

*These issues occurred with Handy Recorder app Ver 2.4.0.70 published in June 2017
 

Please try the following action, when you meet problem A:
 

・In Handy Recorder app, go to MENU and select RESET to perform a reset.
 

When a suitable resolution is developed, we will announce it on our website. We apologize for any inconvenience.

 

 

About Zoom North America:
Zoom North America is the U.S. affiliate of the Zoom Corporation (Japan). The company prides itself on offering its customers the very highest level of service and support.

For more information, please visit www.zoom-na.com or contact Zoom North America at info@zoom-na.com.

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