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For Immediate Release

TROUBLESHOOTING: PRODUCT NOT RECOGNIZED ON MAC OS HIGH SIERRA (10.13)

macOS High Sierra (10.13) has introduced a new security feature that requires user approval when you install new driver software.

 

Products: Q2n, Q4n, Q8, L-12, TAC-2, TAC-2R, TAC-8, UAC-2, UAC-8, R16 and R24

 

If you do not approve, your Mac will not recognize the product.
To enable the products on Mac, please follow these steps:

1. Please uninstall the driver if it is already installed on Mac.


2. Please reinstall the driver. Then, open "System Preferences" and click "Security & Privacy".

If  display "System Extension Blocked" in a popup window when you install the driver, please click "OK".

 

3. When the "Security & Privacy" opens, you will see a message below:

System software from developer "ZOOM CORPORATION" was blocked from loading.

 

 

4. Click the Allow button in the lower right corner.

 

 

About Zoom North America:
Zoom North America is the U.S. affiliate of the Zoom Corporation (Japan). The company prides itself on offering its customers the very highest level of service and support.

For more information, please visit www.zoom-na.com or contact Zoom North America at info@zoom-na.com.

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